1. What We Collect

We may collect personal information that is necessary to provide our products and services, including:

• Contact Details: Name, email address, and phone number.
• Shipping & Billing: Delivery addresses and billing information.
• Transaction Details: Order history and payment details. (Payments are processed securely via Square and WooCommerce; we do not store full credit card details).
• Customer Interactions: Records of enquiries, feedback, or support requests.
• Digital Data: Website usage information collected via cookies and analytics.

2. How We Use Information

Your information is used to ensure a seamless shopping experience, specifically to:

• Process, fulfill, and deliver your wall art orders.
• Manage payments, refunds, and warranty claims.
• Provide customer support and respond to enquiries.
• Send essential order updates and, where you have opted in, marketing communications.
• Improve our product range and website functionality.

3. Marketing Communications

By providing your contact details, you agree to receive marketing updates from us regarding new arrivals and promotions. You may opt out at any time by using the “unsubscribe” link in our communications or by contacting us directly.

4. Disclosure of Information

We do not sell your personal data. We only share information with trusted third-party service providers to facilitate our business operations, such as:

• Payment Processors: Square and WooCommerce.
• Logistics: Delivery and courier services.
• Technical Support: Website hosting and IT providers.
• Legal Requirements: Professional advisers or government authorities where required by law.

Some service providers may store data on secure servers located outside Australia. We take all reasonable steps to ensure these providers maintain the privacy of your information.

5. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. While we implement robust technical measures, no method of transmission over the internet is 100% secure.

6. Access & Corrections

You have the right to request access to the personal information we hold about you or to request a correction if you believe the data is inaccurate or out of date.

7. Complaints

If you have concerns about how your privacy has been handled, please contact us at the details below so we can resolve the matter promptly.

Contact Information

J & J Roo Wall Decor
Email: info@jandjroo.com.au
Location: Ingleburn, NSW, Australia